Supporting Our Guests

To facilitate decision making and enable our guests to plan their vacations stress-free, we have introduced a flexible booking policy and guaranteed free of charge cancellations for all our hotels, resorts and campsites.

We understand that the current situation requires an extra bit of flexibility. That is why we have introduced a flexible booking policy and guaranteed free cancellations up to 48 hours before arrival for all reservations made on our websites and These conditions apply to all individual reservations for all our hotels, resorts, campsites and glamping.

We invite you to join Arena Rewards, our new loyalty program to enjoy the best prices and booking conditions, as well as various other benefits. For more information on the Arena Rewards loyalty program, please visit

Our call centre is at your disposal on weekdays from 8 am to 4 pm.

For help, questions and inquiries our team is always at your disposal; please find our contacts here.


Tel.: +385 52 529 400

Hotels and Resorts


Campsites and Glamping


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