Supporting Our Guests

To facilitate decision making and enable our guests to plan their vacations stress-free, we have introduced a flexible booking policy and guaranteed free of charge cancellations for all our hotels, resorts and campsites.

We understand that the current situation requires an extra bit of flexibility. That is why we have introduced a flexible booking policy and guaranteed free cancellations up to 48 hours before arrival for all reservations made on our websites and These conditions apply to all individual reservations for all our hotels, resorts, campsites and glamping.

To make the stay at our hotels and resorts as carefree as possible, we are offering our guests the service of organization of antigen testing at a price of 100 kn (app. 13.50 Euro) per person and PCR testing at a price of 375 kn (app. 50 Euro) per person. For all additional information and to make an appointment, it is necessary to contact the reception of your accommodation in a timely manner; at least 24 hours before a possible test date. More information is available here.

We invite you to join Arena Rewards, our new loyalty program to enjoy the best prices and booking conditions, as well as various other benefits. For more information on the Arena Rewards loyalty program, please visit

Our call centre is at your disposal on weekdays from 8 am to 5 pm.

For help, questions and inquiries our team is always at your disposal; please find our contacts here.


Tel.: +385 52 529 400

Hotels and Resorts

E-mail: [email protected]

Campsites and Glamping

E-mail: [email protected]

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