Supporting our guests
To facilitate decision making and enable our guests to plan their vacations stress-free, we have introduced a flexible booking policy and guaranteed free of charge cancellations for all our hotels, resorts and campsites.
We understand that the current situation requires an extra bit of flexibility. That is why we have introduced a flexible booking policy and guaranteed free cancellations up to 48 hours before arrival for all reservations made on our websites arenahotels.com and arenacampsites.com. These conditions apply to all individual reservations for all our hotels, resorts, campsites and glamping.
In order to provide you with even more flexibility in planning your holiday, we have created a new product. Click here to learn more.
We invite you to join Arena Rewards, our new loyalty program to enjoy the best prices and booking conditions, as well as various other benefits. For more information on the Arena Rewards loyalty program, please visit www.arenarewards.eu.
To support you in planning your holidays, we have extended our working hours. Our call centre is now on your disposal weekdays from 8 am to 8 pm and on Saturdays from 10 am to 1 pm.
For help, questions and inquiries our team is always at your disposal; please find our contacts here.
Tel.: +385 52 529 400
Hotels and Resorts
Campsites and Glamping